Like the rest of the world, the aviation sector was completely blindsided by the coronavirus crisis. But the situation is improving. Bank loans and government aid have provided sufficient buffers for airlines to restart. If you book your ticket with a government-supported airline, you can rest assured that your trip will go ahead as planned. We will inform you about the specific rebooking policies for each airline, but in general these are the available options for changes and cancelations:
– rebook to a later date
– request a voucher that will often allow you to choose a different destination and/or change the passenger name; after one year, you can request reimbursement for an unused voucher
– apply for a refund: airlines are legally obligated to offer this option as well; however, due to the massive number of refund requests and airlines’ limited financial resources, this is a near-impossible challenge for most airlines in the short term
Feel free to contact us if you are unsure about the terms and conditions of your ticket or voucher.
Always up to date on the latest developments
Do you have questions about a particular destination, a specific airline’s terms and conditions or the safety measures hotels are taking? Please contact us for the latest information – our Covid-19 travel experts are happy to help! We have daily contact with Foreign Affairs, embassies and hotels in order to provide our customers with reliable, up-to-date information, straight from the source. Our travel promise is simple: reliable service and a safe journey.